FAQs & Policies
Frequently Asked Questions
What are your normal operating hours?
What do I need to do to get started?
We first schedule you for a free initial Meet & Greet. This initial in-home visit is the chance for us to meet, pick up your key, and share information so together we can decide the best care for your pet. We document as much information as we can to ensure we are fully aware of your pet’s likes/dislikes, any special needs they have and anything we need to be aware of when we care for them.
Do I need to sign any paperwork?
Why do you need two copies of house keys?
Are you certified in pet first aid?
The safety of your pet is extremely important to us. We have American Red Cross CPR and First Aid walkers and sitters on staff. If your pet becomes sick during our care, we will immediately contact you and then your designated veterinarian or the closest 24-hour animal emergency hospital.
I have a special needs/elderly pet; can you take care of him?
Do you require a minimum number of visits while I am out of town?
Are you licensed, bonded and insured?
Do your sitters go thru a criminal background check?
Do you work on holidays too?
What forms of payment do you accept?
When is payment due?
Below is a list of our policies. Clients will be asked to sign a copy of these policies at the initial consultation. A copy can be emailed to clients prior to the initial visit upon request.
Last Minute/Emergency Pet Care
Early and Late Appointments
With your pet’s health and safety in mind, there may be a few times per year when we deem weather conditions to be too extreme for your pet to walk or run. We reserve the right to alter plans for our activity, be that complete cancellation, indoor play or shortening visit.
Key Pick up/Drop off
Kim’s Urban Hounds requires that all pets have the necessary vaccination and immunization before service begins. We must have documentation showing Rabies & Distemper Vaccinations/dates. All pets must be on flea and tick medication as well as up-to-date on vaccinations to stay at a pet sitter’s home. For the health of all pets, we will request a copy of current vaccinations.